Return and refund policy

At Woanuunle, your peace of mind is important to us. We are committed to providing a smooth, transparent, and fair return and refund process so you can shop for your home and bathroom essentials with confidence.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must:

  • Be in the same condition as received

  • Be unused and unaltered

  • Include original tags (if applicable)

  • Be returned in its original packaging

  • Be accompanied by a receipt or proof of purchase

2. How to Start a Return

To initiate a return, please contact us at:

  • Email: support@woanuunle.com

If your return request is approved, we will provide detailed return instructions, including where to send your package.

  • Important: Items returned without prior authorization will not be accepted.

3. Return Shipping Fees

Quality-Related Issues If the return is due to a defective, damaged, or incorrect item, Woanuunle will cover the return shipping cost.

Personal Preference Returns If the return is due to a change of mind or personal preference:

  • The customer is responsible for return shipping fees.

  • Original shipping charges are non-refundable.

4. Damages & Issues

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and resolve it promptly.

5. Non-Returnable Items

Certain items are not eligible for return. Because we specialize in bathroom accessories, health and safety are our top priorities. Non-returnable items include:

  • Custom or personalized products

  • Personal care or hygiene-related items (e.g., used sponges, body brushes, etc.)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

6. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason. To qualify:

  • Items must be unused and in original packaging

  • Proof of purchase is required

  • Return shipping costs may apply unless the return is due to a product issue

7. Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

  • Approved refunds will be issued to the original payment method.

  • Please allow up to 10 business days for refund processing.

  • Your bank or card issuer may take an additional 3–5 business days to post the refund.

If more than 15 business days have passed since refund approval, please contact us at support@woanuunle.com.

8. Our Commitment to Resolution

If you have any concerns or disputes, we encourage you to contact us first at support@woanuunle.com. We aim to acknowledge all inquiries within 48 hours and work toward a fair resolution within 7–14 business days.

9. Business Information

  • Brand Name: Woanuunle

  • Legal Entity: Kendow Hong Kong Limited

  • Return & Business Address: ROOM 101A, 1/F., GENPLAS INDUSTRIAL BUILDING, 56 HOI YUEN ROAD, KWUN TONG, KOWLOON, HONG KONG

  • Customer Support Email: support@woanuunle.com

  • Customer Support Phone: +1 (213) 927-8578