Shipping policy

At Woanuunle, we are committed to providing a smooth, reliable, and professional delivery experience. Every order is carefully prepared and handled to ensure your items arrive safely and in excellent condition.

1. Order Processing Time

All orders are processed within 2 business days (excluding weekends and public holidays) after payment confirmation. Once your order has shipped, you will receive a shipping confirmation email containing your tracking number so you can monitor your delivery status.

2. Shipping Rates & Free Shipping

Standard Shipping

  • Flat-rate shipping fee: $5.99 USD

Free Shipping

  • Complimentary Standard Shipping on all orders over $49.00 USD

Applicable shipping fees and free shipping eligibility will be clearly displayed at checkout before payment is completed.

3. Estimated Delivery Times

To ensure product quality and availability, orders are dispatched from carefully selected fulfillment centers. Estimated delivery times are as follows:

  • United States: 7–12 business days

  • Canada / United Kingdom / Europe: 7–15 business days

  • Australia / New Zealand / Asia: 8–15 business days

Please note: Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

4. Order Tracking

Once your order ships, a tracking number will be sent to your registered email address. You may track your order through our Track Your Order page or directly via the carrier’s website. Please allow up to 48 hours for tracking information to become active after shipment.

5. Customs, Duties & Taxes

Woanuunle is not responsible for any customs duties, import taxes, or additional fees imposed by local authorities. Any such charges incurred during or after shipping are the responsibility of the customer.

6. Damaged, Lost, or Stolen Packages

Your satisfaction is important to us, and we take shipping concerns seriously.

Damaged Items If your order arrives damaged, please contact us at support@woanuunle.com within 72 hours of delivery and include:

  • Clear photos of the damaged item

  • Photos of the original packaging

Once verified, we will arrange a replacement or refund, subject to product availability.

Lost or Stolen Packages Woanuunle is not liable for packages marked as “Delivered” by the carrier. If your tracking status shows delivered but you cannot locate your package, we recommend:

  • Checking with neighbors or household members

  • Contacting the shipping carrier directly to file a claim

We are happy to provide tracking details to assist with your inquiry; however, refunds cannot be issued for orders confirmed as successfully delivered.

7. Contact & Business Information

  • Brand Name: Woanuunle

  • Legal Entity: Kendow Hong Kong Limited

  • Customer Support Email: support@woanuunle.com

  • Customer Support Phone: +1 (213) 927-8578

  • Business Address: ROOM 101A, 1/F., GENPLAS INDUSTRIAL BUILDING, 56 HOI YUEN ROAD, KWUN TONG, KOWLOON, HONG KONG